30-Day Money-back Guarantee

Customer Satisfaction is Our Priority

At Cairo Pet Store, we are committed to providing top-quality pet products and exceptional customer service. We want you and your pets to be completely satisfied with your purchases. That's why we offer a 30-day money-back guarantee.

Our Guarantee:

  1. 30-Day Window: You have 30 days from the date of purchase to request a refund for eligible products.

  2. Eligibility: To be eligible for a refund, the product must be in its original condition, unused, and in the same packaging as when you received it.

  3. Refund Process:

    • Contact our customer service team at info@cairopetstore.com or call us at 1(800) 850-1048 within the 30-day period to initiate the refund process.
    • Provide your order number and a brief explanation of the reason for the return.
    • Our customer service team will guide you through the return process, including the return shipping instructions.
  4. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

  5. Refund Method: Refunds will be processed using the same payment method you used for the original purchase.


  • We cannot offer refunds for products that are not in their original condition or have been used extensively.
  • Customized or personalized items may not be eligible for a refund unless they are defective.

Time frame for Refunds:

Once we receive your returned item, please allow up to 1 to 3 business days for us to inspect the product and process your refund.

Contact Us:

If you have any questions or need assistance with the return process, please contact our customer service team at info@cairopetstore.com or call us at 1(800) 850-1048. We are here to help.